Use Case:
Maintainers and Operators
Flight Sergeant Katie Harris, a seasoned maintainer in the European Air Force, is responsible for ensuring that critical assets like F35 fighter jets remain operationally available. She manages both Corrective and Preventative maintenance, working closely with a team to solve complex problems under tight deadlines.
Working on an airfield, Katie ensures aircraft are mission-ready daily, troubleshooting, maintaining, and servicing them. Her team must be prepared for rapid deployments, where even minor oversights can compromise operations or endanger lives. She relies on accurate data and support systems to manage parts and equipment availability.
Katie faces immense pressure. With very tight flying programme constraints and frequent reviews, she regularly finds herself overcome by lack of clarity on the level of support required for each system. Additionally, the availability of parts is unpredictable, causing delays in maintenance and impacting operational readiness. The constant stress of aircraft unserviceability, meeting operational needs, and adhering to global standards weighs heavily on her. She fears that without streamlining processes, aircraft won’t be ready when they are needed, where they are needed and in the right mission configuration – jeopardizing mission success and safety.
The urgency hits when a critical system fails hours before deployment. The spare part is not readily available, and the aircraft must meet the task. Katie realises that there’s a systemic issue- a lack of an integrated support solution for managing complex data across various systems. She needs a better way to ensure affordable, compliant equipment availability without being overwhelmed by data and processes.
Katie notices civilian airlines operating with software that improves operational availability and she wonders why defence are not using similar systems. These solutions she is aware of offers a comprehensive suite that efficiently manages equipment availability, providing a single source of truth database. Unlike traditional methods, this single source of truth reduces the time and effort required to gather and validate information. This enables optimised system support solutions, which align with industry standards, ensuring everything is ready when needed.
Pennant has taken the best that commercial solutions have to offer and devised their own system support software suite – Auxilium. Auxilium provides an integrated solution that ensures equipment availability at optimal cost, simplifies decision-making, and aligns with industry standards. The suite automates processes like data capture, sparing analysis, cost risk, and documentation, providing Katie with a harmonised, efficient way to manage maintenance tasks. With this software, she can focus on what truly matters – keeping aircraft ready to support missions.
With over six decades of experience and a global team of experts managing every developmental aspect, Pennant’s solution is built on solid expertise and credibility. It is aligned with international standards, such as S1000D, S3000L, MIL-STD-1388-2 and many more. Pennant comes with accreditations like ISO 9001, Cyber Essentials+ for its UK suites, and JOSCAR & JOSCAR AU, assuring that it meets rigorous requirements. This reliability means that maintenance teams like Katie’s can trust the system to deliver consistent, accurate, and timely information.
Katie wonders if she can maintain her fleet’s operational availability without unnecessary risk or stress: “With the ability to optimise System availability, reduce costs, and enhance safety, why wouldn’t I want to see the Auxilium system in action?” she thinks.
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