Use Case:
ILS/IPS Engineers – North America
Darren Mitchell, a Senior Integrated Product Support (IPS) Engineer working with a North American defence contractor, is tasked with ensuring that the systems his team designs and implements are supported throughout their entire lifecycle. His goal is to maximize system availability and minimize downtime and cost, by providing comprehensive system support solutions.
In a world of meticulous planning and detailed data analysis, Darren needs to develop and maintain complex support structures for the North American military systems. This includes everything from equipment, Level of Repair Analysis, documentation and training material. Each system requires precise planning and integration to ensure it remains operational when needed, especially under the unpredictable demands of military operations. Darren’s work is crucial. Impacting not just equipment reliability but also the safety and efficiency of those on the front lines.
Darren faces immense challenges in creating these support systems. The sheer volume of data from different OEMs, often in different formats, coupled with the need to produce, optimise, and validate support solutions, is overwhelming. There is constant pressure to align with global standards and specifications and manage risk. Failure to do so can result in systems being unsustainable and grounded. He’s always afraid of making an expensive error, especially when resources and time are scarce.
As he digs deeper into the data, Darren realises the fragmented nature of the current support processes being implemented. The use of multiple systems and the lack of a single, integrated solution results in delays, legacy data discrepancies, and higher costs. When an assessment reveals holes in a recently deployed system’s documentation and supports readiness, the urgency increases. If not addressed, these issues could affect system performance and lead to costly rework or system downtime.
Darren discovers a breakthrough in logistics and product support from a fellow industry friend who told him “It seems that it’s now possible to have a cohesive software platform that brings together OEM LSA data capture, optimised support solutions, model-based product support and technical documentation creation and management. By consolidating these processes into a single source of truth database, the software reduces errors, streamlines decision-making, cost efficiencies and aligns with evolving global industry regulations and standards.”
Pennant’s system support software suite – Auxilium – enables IPS engineers, like Darren, to manage and use complex data more efficiently. It facilitates the creation of documentation, uses sophisticated modelling to support data-driven decisions, and guarantees adherence to industry standards and requirements. This lessens the workload for IPS engineers, freeing them up to concentrate on maximizing system availability and dependability, ultimately ensuring the end user’s mission success.
With over six decades of experience, Pennant has built a reputation for excellence in logistics and product support, as well as participating in key industry working groups, such as SX000i and S3000L, the Pennant team are contributing to the evolving specifications. The Auxilium suite’s alignment with global standards and its comprehensive features provide a trusted solution for IPS engineers who require accuracy, reliability, and efficiency.
Seeing the potential for streamlined support and optimized costs, Darren thinks, “With a system that provides a single source of truth database and reduces complexity in our logistics and product support planning, why wouldn’t we consider a deeper dive into the Pennant Auxilium solution?”.
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