The Trusted Insider

For years I have talked with the teams that I have been blessed to work with about the importance of becoming a “Trusted Insider” with our customers and how to achieve it. Today, if you do a web search on the term, they talk about cyber security threats. That’s not...

Five Things I Love About S1000D

As a Continuous Improvement Specialist in a technical publications company, working intimately with the ASD S1000D Specification for the last 18 months, I was asked to give my thoughts about what I love about the specification. These are my top five! 1.     ...