Rail Industry

Pennant is a key supplier of high quality documentation and training solutions to the railway industry. We now have a prestigious customer base and have delivered system documentation on major UK and international projects.

In an increasingly regulated market the industry has a growing need for timely and accurate technical information and training. The Company has dedicated authors, illustrators and qualified trainers with excellent domain knowledge of the industry and is well practiced in working to all the relevant industry standards.

Pennant is a registered Link-up supplier. Link-up is the UK rail supplier qualification and verification scheme, designed to assure the quality of products and services bought by the rail industry.

ID No. 17882	Pennant is registered under the following categories:
	0412	1002	Corporate Identity (Logos, Branding & Graphics)
	0412	1006	Publishing
	0412	1007	Films/Videos
	0412	1009	Modelling
	0412	1016	E-Media Design
	0412	1019	Print Management Services

Qualification Product Groups

Consultancy / Functional Support

'After a competitive tender process we selected Pennant to provide a comprehensive learning package. This proved to be an excellent decision.

Pennant worked in a team with our SMEs demonstrating flexibility professionalism and commitment to meeting our objectives.

At all times our working with Pennant proved a positive experience and I would have no hesitation working with them on future projects.'

- Project Manager - Network Rail

Back to Technical Documentation

CASE STUDY

ALSTOM
Case Study image

Pennant's relationship with ALSTOM Transport was established over 12 years ago with an outsourcing agreement. The contract covers a wide range of support services. From small beginnings, the relationship now involves Pennant in taking ownership of work for ALSTOM sites in the UK, France and USA. Transfer of data and products between the two companies is achieved by a secure FTP site. Under the contract, Pennant produces a wide range of publications for major contracts worldwide.

A typical project - New York City Transit:

Heavy Repair Manual
Running Maintenance Manual
Overhaul Manuals
Illustrated Parts Catalogue
Special Tools and Test Equipment Manuals
Production of training material including: CBT, videos, posters and delivery of instructor led courses in maintenance depot.

Kawasaki Heavy Industries Limited - Taipei Subway EMU - Manuals and Training

In February 2005 KHI (Japan) awarded Pennant the contract to produce Maintenance Manuals for the Taipei Subway EMU project. In addition to producing a suite of Maintenance Manuals, Pennant were required to develop and administer a programme of Operator and Maintenance Training. As a requirement of the contract, and to assist with a seamless transfer of data, a Pennant representative remained on-site in Japan throughout the initial production phase of the manuals and training materials (circa 15 months). Having considered the various options for the safe transfer of large amounts of data between KHI and Pennant, Pennant provided KHI with access to an SFTP site. This not only allowed easy supply of engineering data in a secure environment, but provided a convenient method for uploading documents for technical approval.

The suite of Maintenance Manuals required comprised:

Operator's Instruction Manual
Running Maintenance and Service Manual
Heavy Repair Manual

The Training Programme comprised six courses and associated Training Guides as follows:

EMU Maintenance Course - Delivered in Japan
Operator Training Course - Delivered in Taipei
Two Mechanical Maintenance Courses - Delivered in Taipei
Two Electrical Maintenance Courses - Delivered in Taipei
Mechanical Heavy Repair Course - Delivered in Taipei
Electrical Heavy Repair Course - Delivered in Taipei.

Each training course was delivered by Pennant's Trainer in English. In order to reduce the risk of misunderstanding, Pennant worked closely with a local company to provide a native translator at all times during the training. This ensured that all questions could be fully understood, and answered correctly.

Network Rail - West Coast Main Line TAI Training
Case Study image Pennant provided a task-based technical training package supplied on 10 DVDs for track engineers and associated staff working on the upgrading of the West Coast Main Line to allow the operation of 125mph tilting trains.

At the beginning of the project, training objectives were agreed on by working closely with Network Rail. Pennant produced graphical storyboards in liaison with Network Rail's subject matter experts, and running scripts for each module were produced from source data provided by the client.

Pennant organised the filming of the various design implementation activities and produced still and animated graphics in 2D and 3D to illustrate theoretical concepts and the effects of certain conditions on fixed infrastructure and rolling stock.

The running script was professionally narrated and the live footage, photographs and graphics were video edited by Pennant. Each module was broken down into sections and a DVD menu interface created for easy access.